Question 1

Is there a free trial?

Accepted Answer

Yes. Starter, Pro and Scale each start with a 14-day free trial, and you aren't charged until it ends. The Free plan is free for as long as you use it, with 100 AI messages a month.

Question 2

What happens if I use up my messages?

Accepted Answer

Add more on any plan: 250 extra AI messages cost $10. Or move up a plan for a bigger monthly allowance.

Question 3

What counts as an AI message?

Accepted Answer

A message is a single reply the AI sends to a shopper. Menu clicks, quick replies and product cards don't count against your allowance.

Question 4

Can I change or cancel my plan any time?

Accepted Answer

Yes, from Settings, then Subscription. Upgrades apply straight away and are prorated. Downgrades take effect at your next billing date. If you cancel, you keep access until the end of the paid period. There's no contract.

Question 5

How am I billed?

Accepted Answer

Through Shopify, in US dollars. Charges appear on your regular Shopify invoice, so there's no separate card or account.

Question 6

How much does yearly billing save?

Accepted Answer

Paying yearly saves about 20%: $48 a year on Starter, $216 on Pro and $360 on Scale.

Feature	Free	Starter	Pro	Scale
Usage
AI messages a month	100	500	3,000	6,000
Extra messages	$10 per 250	$10 per 250	$10 per 250	$10 per 250
Seats	1	Unlimited	Unlimited	Unlimited
14-day free trial
Selling
AI product recommendations
Add to cart and checkout links
Unlimited AI training
Chatbot customisation
Email, Instagram and WhatsApp
Store and data
Conversation history beyond 90 days
API access and custom integrations
AI storefront SEO
Product page optimisation
AI image generation
Support
Priority email and call support
Dedicated account manager
White-label options
Enterprise security and compliance
SLA

Plans and pricing

Free

Starter

Pro

Scale

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Pricing questions

Try it on your store, free for 14 days