Win back the sale before and after they leave
In the chat, it nudges a cart that has gone quiet. After they leave, it emails the exact items in your voice, with a one-click way back.
- 5.08 reviews on Shopify
- 50+Shopify stores
- 14 daysfree trial
Hi Camille,
Just wanted to check in. You’ve got the Silk Draped Blouse, Gilded Statement Necklace and Patent Ankle Boots sitting in your cart. If you have any questions about them or need help deciding, just reply here and I’ll get back to you.
Silk Draped BlouseQty 1$520.00
Gilded Statement NecklaceQty 1$780.00
Patent Leather Ankle BootsQty 1$970.00Reply to this email if you have any questions.
Lucien Vallière
$2,270.00What you get
Written by the agent, or by you
Let Aurevia write the subject line and opening in your store's voice, following guidance you give it, or use your own templates. The product list, prices and total always come from the real cart.
Limits you control
A minimum cart value, a frequency cap in days, quiet hours in your time zone, and a one-click unsubscribe link on every email.
Optional second email and discount
Add a second email 1 to 72 hours later, and a discount code you can include in the first email or save for the second.
See what came back
Abandoned, emailed, replied, recovered and recovered revenue, with every cart listed by status.
How it works
A cart goes quiet
It sits idle past your threshold with items still in it. If they're on the store, the agent nudges them in the chat. If they've left, it schedules the email.
The email goes out
It's sent under your store's name from an Aurevia-hosted address, outside quiet hours, and never more often than your cap allows.
They reply or come back
The agent answers replies in the same thread. A purchase closes the cart and counts as recovered revenue.
On WhatsApp
The same nudge, where they already chat
Shoppers who tick the WhatsApp box in the chat get one short message from your own number, sent with the first email, showing what they left and a link back to the cart. If they reply, the agent answers in the same WhatsApp thread and your team can take over from the inbox.
- Opt-in only, reply STOP to end
- Sent from your WhatsApp Business number
- Replies answered by the agent
Hi Camille, you left Silk Draped Blouse in your cart at Lucien Vallière. It is still waiting for you. Any questions before you decide? Just reply here.
Reply STOP to opt out10:42Return to your cartWill it arrive before Friday?
10:47 ✓✓Yes. Order today and express lands Wednesday, standard Thursday.
10:47$520.00“Aurevia has been a nice time-saver for my store. Having an AI agent handle routine questions means I can spend more time focusing on other parts of the business.”
Questions, answered
Does this replace my email or SMS flows?
It replaces your abandoned-cart email. Everything else you run stays as it is. If you'd rather keep your existing flow, leave Aurevia's recovery switched off.
Who gets emailed?
Shoppers who gave an email in the chat, or who are signed in to your store, and who haven't opted out. The consent wording they saw is saved with each lead.
Does it use my message quota?
Only when the agent writes the email. Emails that use your own templates don't count, and if you run out of messages, recovery switches to your templates automatically.
See it live on your store
Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.