Step in when you're needed. Hand back when you're done.

The agent answers routine questions on its own. When a shopper asks for a person, a ticket opens, your team is pinged, and the same chat becomes a live conversation with the transcript, cart and order already on screen.

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What you get

  • Live Activity

    Every open session in one list, updating as it happens. Filter by AI, human or ended, search by shopper, and open the transcript with their current cart beside it.

  • Take over from your phone

    Get the notification, tap Take over and reply as yourself. Share a product or a cart link, then hand the conversation back to the agent.

  • A ticket queue that suits a small team

    Open, in progress, waiting and resolved. Assign tickets to anyone, resolve them in a click, and reply by email in the thread the shopper already has.

  • Correct the agent without leaving the chat

    See an answer you'd have phrased differently? Correct it there and the agent uses your version from then on.

How it works

  1. The agent goes first

    FAQs, order tracking and product questions are answered from your catalogue and documents.

  2. A shopper asks for a person

    Or one of your handover rules is triggered, such as cart value, refunds or complex requests. A ticket opens and the assigned team member is pinged.

  3. You take over, then hand back

    Reply in the same window. When you're done, the agent picks up again with the full context.

Out of hours

The ticket still opens. Nobody gets paged at 3am.

Set your team hours once. Outside them, the agent still raises the ticket and tells the shopper when someone will be back. The alert waits until you're in.

  • Knows your team hours
  • Clear about when you'll reply
  • Nothing lost overnight
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In your dashboard

A queue a small team can actually run

Open, in progress, waiting and resolved, with the source, assignee and shopper on every row. Assign to anyone, resolve in a click and reply by email from the same panel.

How merchants set it up

  1. Step 1

    Set team hours

    Hours for each day in your time zone. Overnight shifts work too.

  2. Step 2

    Decide what needs a person

    Handover phrases, a cart-value threshold, refunds and complex requests.

  3. Step 3

    Invite the team

    Admins set up the agent, and members handle conversations and tickets. Seats come with the plan.

“Aurevia has been a nice time-saver for my store. Having an AI agent handle routine questions means I can spend more time focusing on other parts of the business.”
LittleAngelDreamsUnited States · Shopify App Store review

Questions, answered

What does my team see on handover?

The full transcript, the shopper's contact details, session timing, their current cart and any products the agent already showed. Nobody has to ask the shopper to repeat themselves.

Can the agent issue refunds or replacements on its own?

No. Refunds, address changes and anything else that changes an order go to a person by default. The agent collects the details and opens the ticket.

What happens outside our hours?

Set your team hours once. Outside them, the ticket still opens and the shopper is told when someone will be back. Alerts go out when you're next in.

Keep exploring

See it live on your store

Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.

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