Shopper questions answered in seconds, at any hour

Shoppers ask questions at all hours. Aurevia answers from your catalogue, policies and brand voice, then points them back to what they came to buy.

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What you get

  • What it answers from day one

    Product fit, sizing, materials, shipping cut-offs and common policy questions, all based on what is actually in your store, so you can stand behind the answers.

  • Support that also sells

    In the same reply it can show a product card, suggest a bundle or point to checkout. Fewer tickets get raised because shoppers get their answer before they need to write in.

  • Sounds like you, at any hour

    Set the tone, the words you use and plain-English selling rules, so the agent advises shoppers the way you would, whenever they shop.

  • Hands over when it should

    Harder cases go to your team with context: what the shopper viewed, what they added and what they were told. Your team doesn't start from scratch.

How it works

  1. Add your store's information

    Connect your catalogue, FAQs and policies. Aurevia works from what you already publish, not from random web pages.

  2. Shoppers ask in their own words

    Plain questions, quick replies and questions about several things at once all go into one chat that handles selling and support.

  3. You adjust, it gets better

    Change replies and rules from the dashboard. See what shoppers ask and what leads to orders, and make changes each week.

Where is my order

Order updates without a ticket

Give the agent an order number and email and it looks the order up in Shopify, shows the status, carrier and tracking, and offers to keep an eye on it. The most common support question gets answered without reaching your inbox.

  • Live Shopify order lookup
  • Carrier and tracking link
  • Nobody on your team needed
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In your dashboard

Everything it answers from, in one list

Links, files and text you add become the agent's sources. Each one shows its sync status, so you can see what it can and can't answer.

How merchants set it up

  1. Step 1

    Add your policies

    Paste a link, upload a PDF or type it in. Aurevia also suggests your Shopify policy pages so you can add them all in one click.

  2. Step 2

    Set Always and Never rules

    Fixed rules the agent follows in every reply, such as never promising a delivery date.

  3. Step 3

    Correct it once

    See an answer you'd phrase differently in Live Activity? Correct it there and the agent uses your version from then on.

“Instead of answering the same questions over and over about products, shipping, and availability, the AI handles many of them for us. It saves time so I can focus on running the business.”
PUREBRONZE_TANNINGUnited Kingdom · Shopify App Store review

Questions, answered

Is this just ChatGPT on my site?

No. Replies are based on your store data and the rules you set, and the agent can take store actions like adding to cart and looking up orders. It isn't a general-purpose chatbot.

How does this reduce support load?

Most tickets start with a shopper who isn't sure about something. When they get a correct answer quickly and can buy without leaving the chat, many never write in.

Can a person take over mid-chat?

Yes. The agent hands over with the full conversation, so your team picks it up without asking the customer to repeat themselves.

Keep exploring

See it live on your store

Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.

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