Support that does not surrender the sale

Order and policy questions are where trust is won. Aurevia answers them from your store's own data and hands over only when a person is needed.

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What you get

  • Pre- and post-sales in one

    The story doesn't end at purchase. Aurevia links discovery, cart and support in one place.

  • Policy consistency

    Returns, exchanges, and edge cases use what you actually publish, so the team is not firefighting self-inflicted mistakes.

  • Lower ticket volume, higher CSAT

    When people get a fast, correct response, they do not have to re-open, DM, and escalate.

  • Escalation with context

    Rare cases go to your team with the thread and the cart, not a blank email.

How it works

  1. Connect policies and help content

    Your real rules feed the first line of response.

  2. Shoppers self-serve WISMO

    Order lookups and clear timelines reduce ‘where is my order’ load.

  3. Triage the exceptions

    Only the threads that need policy judgment hit your team.

Questions, answered

Is this a replacement for Gorgias or Zendesk?

Often it is the AI layer that feeds those tools with better first responses and less noise. The focus is deflection and context, not re-buying a whole helpdesk in week one.

How do you handle edge-case policies?

You set boundaries; sensitive flows can route to humans quickly while the AI still gathers facts.

Can we still run macros for VIPs?

Use your playbooks: priority tiers and special handling sit alongside the AI, not in conflict with it.

Keep exploring

See it live on your store

Install from the Shopify App Store, sync your catalogue and watch the first conversations come in. Free for 14 days.

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